Globalteer – Terms & Conditions and Privacy Policy
Globalteer is a UK registered charity (number 1119706), if you wish to see confirmation of our charitable status please use the UK Charity Commission website link below.
www.charity-commission.gov.uk
This website will also give you full details of the conditions that we must abide by to maintain our charitable status.
We request that all volunteers are fully aware of the nature of the project and country they are visiting before arrival by reading information supplied by Globalteer on our website and other materials easily found on the internet. We request that all applicants agree that the amount donated for the placement is acceptable before making their booking.
We recommend that you research other volunteer organisations to compare the services we provide and our costs before applying. We are a non-profit charity organisation and therefore keep applicants donations to the minimum possible whilst maintaining a high standard of service and substantial donation levels to the projects we work with.
Project information must be used as a guide only, small changes may occur in hours worked, volunteer duties or accommodation to allow the projects to be flexible.
By making an application for a volunteer placement you are deemed to have agreed to all the terms and conditions in this document without exception. All bookings are deemed to be subject to and governed by the Laws of England and Wales no matter what the nationality of the volunteer.
Donations
We reserve the right to make changes to the suggested donation amounts payable or correct any mistakes in published prices at any time prior to you making your deposit payment. Once you have paid your deposit the suggested donation will not be subject to change.
Payment terms
A deposit of £UK200 / $US300 is suggested within 7 days of acceptance of your application to join one of the projects we work with. The remainder of the payment is requested at least 10 weeks before the start date of your placement. Failure to make the balance of payment at least 10 weeks prior to your start date may result in the loss of your placement and deposit without exception.
If your placement starts in less than 10 weeks from the date of your booking, payment in full is requested within 7 days of acceptance of your application.
The levels of donations for each project and duration are suggested levels based on our costs for your accommodation and in country support as well as the donation that we use to achieve our charitable objectives. For more information on how the donation is used, please vist our 'where your money goes section'.
Cancellation by the volunteer
Cancellation refunds are only available if requested in writing by e-mail at least 10 weeks prior to the start date of your placement, this is due to the fact that we make a financial commitment to the projects before your arrival. Your deposit is non-refundable under any circumstances.
Depending on the reason for cancellation you may be able to claim on your travel insurance, minus any excess they may impose. All claims must be sent directly to your insurance provider and not to Globalteer.
Cancellation by us
If the placement is cancelled by Globalteer before your start date then a full refund will be applicable. If for any reason beyond our control the project is cancelled after commencement then a percentage refund will be made depending upon the time left at the project. Refunds will be paid within 90 days of confirmation of cancellation. Globalteer is not liable for any mistakes made by our partner organisations.
Placements are not guaranteed until a payment has been made and a confirmation email has been sent. Globalteer provisionally book a placement for one week before payment but this cannot be guaranteed without payment.
Refunds are made by crediting the volunteers payment card if used on the Globalteer website. If other forms of payment are made then Globalteer will make a direct bank transfer to the volunteers bank account.
Child Protection Policy
All staff and volunteers that work at children's or community projects are required to undergo a background check. Volunteers who fail their background check are entitled to a full refund of monies paid to Globalteer.
Child Protection Policy Code of conduct
The Globalteer code of conduct requires that volunteers must:
- behave honestly and with integrity
- act with care and due diligence
- treat everyone with respect and courtesy and without harassment or discrimination
- comply with the Globalteer Child Protection Policy where applicable
- comply with any lawful and reasonable direction given by Globalteer or project staff
- maintain appropriate confidentiality about dealings that the volunteer has with any member of staff, fellow volunteer or persons present at projects
- disclose and take reasonable steps to avoid any conflict of interest (real or apparent) in connection with Globalteer
- use provided resources in a proper manner
- not provide false or misleading information in your application for a placement with Globalteer
- not make improper use of:
a.) information gained whilst on your placement
b.) your duties, status, power or authority in order to gain or seek to gain a benefit or advantage for yourself or for any other person - at all times behave in a way that upholds the Globalteer values, our integrity and the good name of Globalteer and our partner organisations
- while overseas volunteers must comply with all the rules of their specific project
- the volunteer is responsible for paying for any damage they may cause at their project or Globalteer House
- the volunteer will respect all local laws, regulations and the culture of the country in which they are based
In addition gross misconduct will be considered to have occurred if a volunteer's actions may jeopardise the functioning or good name of Globalteer or our partner organisations in any way. Gross misconduct is considered as but not limited to:-
- Physical violence
- Excessive alcohol consumption or drug abuse
- Deliberate damage to property
- Theft and/or fraud
- Negligence which causes serious consequences for Globalteer or partner organisations
- Breaking the laws of the country in which the volunteer is based, even if it is not an offense in the volunteer’s country of origin
Volunteer dismissal
If the volunteer is considered to have committed gross misconduct or any serious breach of the Globalteer code of conduct occurs, the volunteer will be removed from the project. This will be effective immediately and no compensation or refund will be forthcoming in these circumstances.
Accommodation
Due to the nature of the countries in which our projects operate, the standards of accommodation and hygiene will be to local standards and may, in some cases, be below Western standards. There may be occasions when specified accommodation may change at short notice, Globalteer will provide alternative accommodation of similar standard in this instance.
Travel insurance
Globalteer considers comprehensive travel insurance, provided by a well established company, to be of an absolutely essential nature. Please do not forget to take all documentation provided by your insurer with you when you travel. Travel insurance should be purchased upon confirmation of your volunteer placement, you must declare to your insurer the nature of your volunteer work.
It is a condition of booking that all volunteers have a valid travel insurance policy to cover the entire duration of their trip which extends to include volunteer work. If you are unable to provide documentary evidence of a valid insurance, your booking may be cancelled at the sole discretion of Globalteer without any refund
Health and medical consent
Visit your doctor for your vaccinations, tell your doctor where you will be going and that you will be working with children and / or animals, you can then discuss the vaccines required. Some vaccines can take months to become active so please consult your doctor at the earliest possible opportunity.
You agree that Globalteer or project staff can give consent for you to be treated if you are unable to give that consent for yourself due to your medical condition.
Visas and flights
You are solely responsible for arranging all your visa and transportation needs to reach the projects. We will not be held liable for your being refused access to any country or transportation due to failure by you to obtain the correct documentation.
Globalteer and partner organisations will not be responsible for any extra costs incurred due to flight cancellations or delays.
Force Majeure
Globalteer will not be deemed to be in breach of these terms and conditions in the case of Force Majeure. We cannot accept liability, pay compensation or meet any additional costs or expenses of the volunteer in these situations. This is any circumstance beyond the control of Globalteer which results in us being unable to provide the services we have agreed to supply. This is defined as, but not limited to, War, the threat of War, acts of God, terrorist attacks, civil unrest, nuclear accidents and government acts.
Privacy policy
Globalteer collects applicant’s data for internal use only. The personal data you supply to Globalteer will be used only by us and our partner projects and will not be passed to or sold to any outside organisation. Your e-mail, contact details and all the information supplied on the application are sent to the project you will be attending to ensure a high standard of product quality and line of communication. We take your privacy very seriously and do everything possible to protect it.
How we use cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to owners of the website.
At Globalteer the only cookies we use are for our site statistics package and which allows us to collect information about how visitors use our site. We use the information to compile reports to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We collect this information in a way which does not identify anyone.
However, if you would like your computer to decline these cookies, you can do this by disabling all cookies in your internet browser settings - please refer to your browser's "help" menu for instructions.